Sybrid cut recruiter workload by 50% by replacing manual screening calls

Sybrid is a large contact center and BPO provider, delivering customer support and sales services across multiple client campaigns.Its operations rely on continuous, high-volume hiring of customer support representatives and sales agents, where communication quality and language proficiency are critical to performance.

To support training batch schedules and campaign ramp-ups, Sybrid must screen and evaluate large numbers of candidates quickly, while maintaining consistent hiring standards.

Our recruiters were overwhelmed with hundreds of manual screening calls every week. It was hard to maintain consistency in evaluating language skills, and we often struggled to move candidates quickly into training.

As hiring volumes increased, Sybrid’s recruitment team began to experience growing pressure at the screening stage of the hiring process.

Recruiters were spending a significant portion of their time conducting manual screening calls, leading to fatigue and limited throughput. Interview coordination and scheduling further slowed down the process, particularly during peak hiring periods.

There was also inconsistency in how communication skills were evaluated. Language proficiency – such as grammar, vocabulary, sentence structure, and response coherence – was assessed subjectively and varied from interviewer to interviewer, making it difficult to compare candidates objectively.

Sybrid needed a way to scale screening interviews, reduce recruiter effort, and introduce consistent evaluation without disrupting downstream hiring decisions.

To address these challenges, Sybrid introduced InterWiz as a replacement for manual screening interviews for contact center roles.

InterWiz was deployed specifically at the screening stage, allowing Sybrid to modernize the front end of its hiring funnel while keeping recruiters and hiring managers fully in control of final decisions.

This approach allowed Sybrid to handle large screening volumes without increasing recruiter headcount.

By replacing manual screening calls with structured AI-powered interviews, Sybrid significantly improved hiring efficiency and consistency.

Recruiters were able to shift their focus from screening execution to decision-making and pipeline management.

With InterWiz, we cut recruiter workload in half and can now handle hundreds of screenings effortlessly. Candidate evaluation is consistent, and top talent moves into training faster than ever.

Building on these results, Sybrid plans to extend its use of InterWiz to Outbound Calling roles, where communication quality and clarity directly impact performance. The goal is to standardize screening for outbound campaigns while maintaining consistent evaluation and scaling hiring without increasing recruiter workload.